Refund and Cancellation Policy

If Lovely does not launch the website within four (4) days after Day 0, the Client may request a refund of the activation payment. Day 0 is the day the Client has provided our team with all required information, materials and access; the four-day delivery period does not begin before Day 0.

Outside that case, Lovely Site charges are non-refundable once billed, subject to any rights that cannot legally be waived under applicable law.

Cancellation stops future monthly charges but does not generate a refund for the current billing period.

If the Client cancels before the 12-month minimum term ends, the website is suspended. No remaining balance of the minimum term is charged.

After the 12-month minimum term, the Client may cancel with thirty (30) days' notice.

Clients are encouraged to contact Lovely first regarding billing questions.

Lovely reserves the right to provide transaction records, acceptance records, project communications, proof of services, delivery information, and other relevant documentation to Stripe, card networks, financial institutions, or payment dispute administrators in response to a chargeback or payment dispute.